NOTE: You can also name the Start Menu Directory the shortcuts will be listed under as well as the Desktop Directory that will contain the shortcuts the default setting is Citrix for both. Open the registry editor on the user's machine using the REGEDIT command and navigate the to the following location. Here are some steps you can take to ensure your Citrix Workspace app is in top working condition. Verify App Installation. Start by checking what version of the Citrix app is installed on your computer. Click your Start button and then Settings (Windows 10) or Control Panel (Windows 7). Click on Apps (Windows 10) or Uninstall a Program (Windows 7). Starting with Version 2012, Citrix Workspace app introduces a Group Policy Object (GPO) policy that lets you configure the anti-keylogging and anti-screen-capturing functionalities separately for both the authentication manager and Self-Service plug-in interfaces. Citrix Workspace app clears its application caches, Authentication Manager clears the user’s credentials and disconnects sessions. Citrix Workspace app closes the self-service UI and redisplays the startup UI, ready for the next user. Set up kiosk mode¶ Setting up kiosk.
Log Into Citrix Workspace
- For most scenarios, it is recommended to set the ServicesPipeTimeout value to decimal 300000 (5 minutes).
Solution 2 (WEM Agent considerations)
If the Citrix Workspace Environment Management (WEM) Agent will be installed on the machine, be aware that during a default WEM Agent installation, the ServicesPipeTimeout value is set to 60000 (1 minute).
If 1 minute is too low, change accordingly as per the steps shown in Solution 1 above.
To prevent a default WEM Agent installation from changing the ServicesPipeTimeout value to 60000, installation cmdline parameters can be used to set the value to 300000:
”Citrix Workspace Environment Management Agent Setup.exe” /v”ServicesPipeTimeout=”300000””
Solution 1 & 2 Notes:
- If no communications are possible after the timeout value, the Citrix Profile Management service will fail to start.
- Customers should investigate and resolve any communications issues between the Profile Management service and the remote logging machine, as part of the solution.
Problem Cause
The default ServicesPipeTimeout value for Windows operating systems is decimal 300000 (5 minutes). However some applications like WEM Agent and other third party apps may change the ServicesPipeTimeout value during installation.
Additional Resources
Install and configure WEM Agent for on-premise deployments:
https://docs.citrix.com/en-us/workspace-environment-management/current-release/install-and-configure/agent-host.html
Install and configure WEM Agent for Cloud Workspace Environment Management deployments:
https://docs.citrix.com/en-us/workspace-environment-management/service/install-and-configure.html
NOTE: You can also name the Start Menu Directory the shortcuts will be listed under as well as the Desktop Directory that will contain the shortcuts the default setting is Citrix for both.
3. Open the registry editor on the user's machine using the REGEDIT command and navigate the to the following location:
- HKEY_LOCAL_MACHINE > Software > Wow6432Node > Citrix > Dazzle
Type: REG_SZ
Data: A
IMPORTANT NOTE: The AllowAddStore registry key only needs to be modified if using an HTTP store. Setting AllowAddStore to 'A' is required for HTTP stores (unsecured stores) if you are using an HTTPS store which is the default setting, you do not have to change this setting the default value for this setting is blank no value.
4. The following registry keys need to be modified on the users machine whether you are using an HTTP
Citrix Workspace Startup Mac
store or an HTTPS store.Name: PutShortcutsInStartMenu
Type: REG_SZ
Data: True
Name: PutShortcutsOnDesktop
Type: REG_SZ
Data: True
Once these steps have been completed, have the user login to their Citrix Receiver using their credentials and it will now create shortcuts on the users Desktop and Start Menu and remove them on logoff.
Additional Resources
Disclaimer